Returns & Exchanges
We are always ready to help!
Need another size? Our exchange process is quick and easy. Send us an email at firstname.lastname@example.org and let us know what item you purchased and what size you would like to exchange it for. Our team will respond back to you within a few hours. Once you receive our email, ship out your current piece and provide us with tracking, and we’ll get started in creating your new piece right away.
If you’re not sure which size to go with, we are happy to help! Let us know when you email us that you need assistance in finding the right size.
HOW LONG WILL IT TAKE TO RECEIVE MY NEW ORDER?
Follow these 3 simple exchange steps, and we’ll get your new order set up:
- Email in to email@example.com with our exchange instructions.
- We’ll provide you with our return shipping address.
- You ship your package out, and email us back with your tracking number.
We’ll then start creating the new piece for you if it a made to order item and once it is done (3-5 business days unless we indicate differently in the email), we will ship it out to you. You will receive a shipping notification once the piece is headed your way.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for custom or personalized orders.
Please contact us within 30 days of purchase be sending us an email at firstname.lastname@example.org. We will provide you with a return address. Please mail your unaltered piece in its original jewelry box.